Azim Premji Foundation’s Scholarship Program
Cloud Odyssey helps The Azim Premji Foundation to effectively manage a ground breaking scholarship program at scale.
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Modern retail demands seamless integration between in-store and digital shopping. Disconnected experiences, fragmented customer data, and outdated point of sale systems cost sales and erode loyalty. Salesforce for Retail is the purpose-built AI CRM platform that unifies commerce, marketing, and service. Powered by Agentforce for Retail, it connects customer profiles, inventory, and sales data across every channel delivering personalized shopping experiences, AI retail analytics, and continuous updates. As a certified Salesforce implementation partner, Cloud Odyssey combines platform expertise with retail industry knowledge to help retailers acquire profitable customers faster, scale personalization, boost loyalty, and drive sales efficiency improvements.
Our consulting approach begins with a deep assessment of your current retail ecosystem and industry challenges. We identify transformation opportunities, align Salesforce best practices with your business needs, and map product capabilities to optimize specific processes. Our consultants bring specialized expertise in retail solutions with AI CRM capabilities, designing strategic roadmaps that drive revenue growth and measurable business outcomes.
We deliver end-to-end implementation of Salesforce Retail Cloud, from solution design and configuration to migration and user training. Our team customizes the platform to match your workflows, including point of sale systems, inventory control, and ecommerce integration. We streamline operations and enhance visibility across your retail ecosystem.
We connect Salesforce Retail Cloud with your existing systems—inventory management, ecommerce platforms, ERP, supply chain, and legacy CRMs, into a unified architecture. Our integration expertise ensures seamless communication between your cloud-based point of sale software and applications across your tech stack, enabling real-time data flow and eliminating silos.
Our support extends beyond launch with continuous optimization, health checks, performance monitoring, and system updates. We provide access to the latest product innovations, troubleshooting, and issue resolution. Our team delivers strategic recommendations and proactive maintenance to ensure your cloud-based POS systems remain efficient and evolve with your business needs.
Integrate generative and predictive AI into every part of your marketing campaign lifecycle to deliver the right message, on the right channel, to the right person, at the moment they’re ready to buy. Use conversational AI in retail and AI predictive analytics to create personalized shopping experiences that increase conversion rates and customer acquisition.
Scale commerce with confidence on the most complete cloud-based retail management platform. With AI, simplify everything from setting up digital storefronts to bringing ecommerce to emerging shopper touchpoints. Connect online and offline shopping experiences seamlessly with cloud-based POS systems for retail that provide real-time inventory visibility and unified customer data across any channel.
Grow customer lifetime value, reduce costs, and maximize efficiency from the contact center to the shop floor. Deliver consistent support across chat, email, phone, or in-store, powered by the best CRM for retail stores. Integrated point of sale system stock control and cloud retail management software create a single source of truth, breaking down data silos across every customer touchpoint.
Empower employees and shop associates with modern cloud-based point of sale software, digital tools, and AI retail analytics. Cloud-based POS and inventory management systems provide real-time product availability, customer purchase history, and AI-driven recommendations. Modern retail point of sale software enables access from anywhere with continuous cloud-based updates.
Modernize your B2B customer experience with retail solutions with Salesforce. Increase productivity with AI platform for retail capabilities, automation, and collaboration tools across sales teams, partners, and associates. Unified AI CRM for retail leverages AI predictive analytics to forecast demand, optimize inventory, and drive data-driven decisions across your entire operation.
A leading fashion brand needed to connect in-store and online experiences while improving inventory visibility and customer engagement. Salesforce Retail Cloud unified their CRM, Commerce Cloud, and Marketing Cloud data—enabling personalized recommendations and real-time stock updates. Result: 25% growth in omnichannel sales and improved customer retention through consistent, AI-driven engagement.
A multi-location restaurant group struggled to personalize guest experiences across digital and dine-in channels. Retail Cloud integrated customer data with loyalty programs and marketing automation tools, creating tailored offers and communication journeys. Result: 30% increase in repeat customer visits and higher average order values through predictive, data-driven engagement.
A large grocery chain wanted a unified view of shopper behavior and inventory across multiple regions. Retail Cloud brought together POS, loyalty, and eCommerce data—enabling dynamic pricing, personalized coupons, and real-time analytics. Result: 20% improvement in customer satisfaction and reduced stockouts through better demand forecasting and inventory accuracy.
A department store brand with diverse product lines required real-time visibility into customer preferences and stock performance. Salesforce Retail Cloud empowered associates with 360° customer profiles, automating order management and in-store recommendations.
Result: 35% faster service resolutions and increased basket size through improved personalization and smarter inventory management.
A luxury retailer sought to enhance its high-value customer relationships with data-driven personalization. Retail Cloud, combined with Agentforce, delivered predictive insights that helped sales associates tailor one-on-one experiences both online and in-store. Result: 40% boost in client engagement and 2x higher conversion rates for premium collections.
Salesforce Retail Cloud is a unified platform that connects in-store, online, and service operations. It enables retailers to deliver personalized shopping experiences, manage customer data efficiently, and use AI-driven insights through Agentforce to enhance customer engagement and loyalty.
Agentforce within Retail Cloud automates repetitive tasks, assists store associates with real-time recommendations, and predicts customer needs. This helps retailers increase productivity, improve service quality, and provide a consistent experience across all touchpoints.
Yes. Salesforce Retail Cloud integrates seamlessly with e-commerce platforms, ERP, and POS systems to unify customer, order, and inventory data. This ensures real-time visibility across every channel—from online stores to physical outlets.
Retail Cloud enables advanced personalization through AI and data insights. Retailers can create customized product recommendations, targeted promotions, and dynamic campaigns across email, web, and in-store experiences—driving higher engagement and conversion.
Absolutely. Retail Cloud scales to support businesses of all sizes—from boutique brands to global retail networks. Its flexible architecture and AI automation ensure that every location delivers a unified, data-driven customer experience.
Yes. We offer complete Retail Cloud implementation, customization, and integration services, along with continuous optimization, support, and training to ensure seamless adoption across teams and stores