Azim Premji Foundation’s Scholarship Program
Cloud Odyssey helps The Azim Premji Foundation to effectively manage a ground breaking scholarship program at scale.
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Salesforce Automotive Cloud is a specialized CRM built on Salesforce’s platform for dealerships, OEMs, and service providers. It unifies customer and vehicle data, streamlines sales and service workflows, and delivers AI-powered insights throughout the vehicle lifecycle. With Agentforce for Automotive, businesses leverage AI agents and automation to personalize experiences, optimize operations, and unlock opportunities in connected vehicle ecosystems. At Cloud Odyssey, we leverage deep Salesforce and industry expertise to unlock Automotive Cloud’s full potential through strategic implementation—whether modernizing sales processes or strengthening dealer networks, we ensure smooth transitions and continuous optimization for measurable results.
We begin with a thorough assessment of your processes, technology stack, and business objectives to understand your specific needs and challenges. Our consultants work closely with your leadership team to develop customized implementation roadmaps and provide guidance on industry best practices, ensuring alignment with your growth targets and optimizing the platform for maximum impact.
Our implementation methodology ensures your Salesforce Automotive Cloud deployment matches your specific workflows and business processes. From setup to deployment, we customize the platform for inventory management, financing workflows, trade-in evaluations, and service scheduling, delivering a smooth transition and a solution native to your business.
Seamlessly connect Salesforce Automotive Cloud with your DMS, marketing automation platforms, finance tools, and third-party applications. Our specialists migrate customer and vehicle data from legacy platforms with secure, accurate transfers that minimize disruptions. We maintain data integrity and establish ongoing data cleansing processes, creating a centralized repository for informed decision-making.
We provide comprehensive training programs for sales managers, salespeople, service advisors, and administrators—ensuring rapid adoption and maximum utilization. Beyond go-live, we deliver continuous support, regular health checks, and proactive optimization to address issues, enhance functionality, and adapt the platform to your evolving needs—keeping your system current with Salesforce’s latest innovations.
Unite driver and vehicle information in one platform to see every touchpoint across sales and service. Dynamically update profiles as customers interact with your business and vehicles, ensuring teams use current, contextually relevant data. Proactively engage with alerts, recommendations, and service milestones to resolve issues fast and deliver seamless experiences.
Empower teams with Agentforce AI delivering out-of-the-box alerts, recommendations, and insights built directly into Automotive Cloud. Purpose-built workflows, prebuilt visualizations, and embedded AI enable customer-facing teams to take action fast, improve productivity, and transform data into actionable intelligence.
Manage the entire customer journey from first inquiry to ongoing ownership. Automate warranty programs, streamline lease and claims processing, and identify service and subscription opportunities to drive upsells, maximize lifetime value, and improve experiences throughout the ownership journey.
Empower automotive partners—dealerships to service centers—with secure access to unified data, ensuring every customer touchpoint feels seamless, consistent, and on-brand. Create surprise-and-delight moments that build lasting relationships and strengthen brand loyalty across your network.
Reduce time to market with a single, customizable platform. Scale quickly, adapt to market changes, and stay ahead of industry trends with a flexible foundation that evolves with your business—creating innovative experiences that differentiate your business and expand your reach
A major dealer group implemented Automotive Cloud to unify driver, vehicle and service data across sales and after-sales operations. The platform provided a full “Driver 360 / Vehicle 360” view to reflect showroom visits, service history and browsing behaviour, enabling personalised outreach and higher-value trade-in offers. Result: Faster reaction to service-to-sales signals, enhanced customer satisfaction and more effective cross-sell and trade-in conversion.
An automotive manufacturer adopted Automotive Cloud to aggregate vehicle telematics, retail, and service-data streams through a single platform. With integrated driver- and vehicle-profiles, the brand delivered personalised maintenance alerts, subscription offers and digital vehicle feature upgrades. Result: Improved driver engagement, proactive service scheduling, and new revenue opportunities in vehicle-based services.
A regional dealer network implemented Automotive Cloud to integrate DMS (Dealer Management Systems), CRM, and service systems. This gave sales and service teams shared intelligence on vehicle status, customer interactions and lead behaviour—enabling a unified approach to customer engagements. Result: Fewer hand-offs, improved sales-service synchronisation and higher conversion of service-visits into sales opportunities.
A mobility brand using Automotive Cloud alongside Data Cloud and Agentforce built a comprehensive driver and vehicle platform. The solution enabled real-time insights on vehicle use, ownership lifecycle and mobility-service interactions, supporting personalised experiences and new service models. Result: Accelerated innovation in mobility services and better monetisation of vehicle-and-driver data.
A global automotive manufacturer streamlined its fragmented sales, dealership, and ownership processes by adopting Salesforce Automotive Cloud with Experience Cloud and Data Cloud. Customers gained a unified digital journey for booking, financing, service history, offers, and post-purchase support. Result: Faster support resolution, improved customer satisfaction, and higher post-purchase engagement.
Salesforce Automotive Cloud is an industry-specific solution that unifies customer, vehicle, and dealership data into a single 360° view. It helps automotive brands enhance sales, service, and post-purchase experiences across every touchpoint.
Automotive Cloud centralizes customer and vehicle history, enabling personalised offers, proactive service reminders, and faster support. With Agentforce-powered guidance, teams deliver more intelligent and consistent customer experiences across sales, service, and digital channels.
Yes. Automotive Cloud is designed for OEMs, dealerships, finance companies, rental fleets, and mobility service providers — scaling across sales, service, marketing, and connected vehicle use cases.
Yes. With Agentforce-driven recommendations, automated workflow routing, and unified data, Automotive Cloud reduces manual effort, accelerates case resolution, and improves dealer and service staff productivity.
The platform helps sales teams prioritize leads, streamline test-drive booking, track vehicle availability, and personalise offers. Integrated analytics provide visibility into conversion trends, demand forecasting, and dealership performance.
Yes. We offer full-cycle Automotive Cloud services — consulting, implementation, integration, customization, training, and managed support — ensuring faster adoption and measurable business outcomes.