Azim Premji Foundation’s Scholarship Program
Cloud Odyssey helps The Azim Premji Foundation to effectively manage a ground breaking scholarship program at scale.
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Build and deploy AI agents at scale with Salesforce Agentforce—the world’s #1 digital labour platform that brings autonomous intelligence to every employee, department, and business process. Cloud Odyssey, a trusted implementation partner, helps businesses unlock AI’s full potential by deploying agents that work with your existing apps, data, and business logic. Our expert agentforce consulting services ensure your AI agents automate workflows, elevate customer experiences, and take action across your entire enterprise—all on Salesforce’s trusted, secure platform. Across various industries, we transform how you work with intelligent agents built for your unique business needs.
Our expert team assesses your workflows to identify automation opportunities and gaps, then develops a tailored roadmap aligned with your industry needs whether customer service, sales, healthcare, financial services, or retail and e-commerce. We refine agents for peak performance and demonstrate how Agentforce accelerates your business goals from strategy through execution.
From salesforce agentforce setup to custom development, we implement autonomous AI agents that enhance customer service, sales, and marketing processes. Our services include configuring agents tailored to your workflows, building custom actions, and integrating unique business logic. Using low-code tools and the Agent Builder, we deliver full functionality across your Salesforce environment and external platforms.
Our integration experts connect your AI agents with existing systems, data sources, and third-party applications. We ensure your Agentforce Service Agents access the right information at the right time, enabling intelligent automation across your entire technology stack.
Our dedicated team provides ongoing maintenance, optimization, and 24/7 support. We monitor agent performance, conduct regular health checks, resolve issues, and implement system upgrades. Through continuous refinement, we adapt your deployment to evolving business needs and consistently improve results.
Deploy Agentforce Service Agents that handle inquiries around the clock, resolve issues instantly, and escalate complex cases only when needed. Provide always-on support for customers and employees—answering questions, resolving cases, managing orders, and automating routine tasks. Build customizable learning journeys based on roles to achieve faster resolution times, higher satisfaction, and significant cost savings.
Drive growth autonomously with AI agents that qualify leads, handle objections, schedule meetings, and update CRM records. Deliver personalized product recommendations, upsell and cross-sell based on context, and provide real-time insights. Free your salespeople to focus on building relationships and closing deals with shorter sales cycles and increased win rates.
Scale operations effortlessly as AI agents handle repetitive tasks and high-volume requests without additional headcount. Leverage your existing workflows, data, and integrations while extending secure access to enterprise systems and external agents through MCP with 20+ partners on AgentExchange. Take action across every channel and integrate into any system across your entire business.
Built on the Atlas Reasoning Engine, Agentforce understands user intent, determines required data and actions, then autonomously executes tasks for trusted results. Command Centre provides real-time analytics on agent performance, customer sentiment, and business trends with complete lifecycle management—from ideation and configuration to testing, deployment, and supervision through low-code and pro-code tools.
Agentforce contains low-code guardrails and security tools that keep data secure, prevent abuse, and reduce hallucinated and biased responses—all on by default. Built on the Einstein Trust Layer with dynamic grounding, zero data retention, and toxicity detection. Agent Guardrails combine user-defined safeguards with Salesforce-managed protections to prevent deviations from instructions and block inappropriate conversations.
A global energy provider faced growing customer inquiries about contracts, billing, and setup. Using Agentforce, they launched AI agents that answer FAQs, guide customers through onboarding, and automate contract activation. Result: 65% faster onboarding, 40% reduction in call-center volume, and improved first-contact resolution.
A leading healthcare network wanted to expand patient access and improve response times. Agentforce, integrated with Data Cloud, enabled secure, AI-driven virtual agents to handle appointment queries, FAQs, and triage support. Result: 50% faster patient response times, 30% increase in patient satisfaction, and better care coordination.
Following a digital expansion, a major airline needed round-the-clock customer service without increasing agent headcount. Agentforce powered multilingual AI agents to manage flight inquiries, check-ins, and updates. Result: Automated 80% of service queries, reduced average resolution time by 60%, and improved customer trust globally.
A global appliance brand integrated Agentforce with its support systems to provide AI-guided troubleshooting and self-service repair assistance. The virtual agent could recognize product models and suggest quick fixes. Result: Self-service rate increased from 40% to 70%, service costs dropped, and customer satisfaction scores surged.
A digital HR platform used Agentforce to automate internal workflows and candidate inquiries. The system handled scheduling, reminders, and routine communication autonomously. Result: Reduced manual workload by 45%, faster candidate processing, and improved employee focus on strategic work.
A leading fashion retailer integrated Agentforce with Service Cloud to power real-time shopping assistants. The AI agents provided product recommendations, order updates, and support in multiple languages. Result: 45% increase in self-service usage, 30% faster issue resolution, and improved customer loyalty.
Agentforce is Salesforce’s AI platform that empowers companies to create intelligent virtual agents for sales, service, and operations. At Cloud Odyssey, we help businesses use Agentforce to automate repetitive tasks, deliver instant customer responses, and boost productivity with AI-driven insights.
Yes. Our experts ensure that Agentforce integrates seamlessly with Salesforce Clouds such as Service, Sales, and Data Cloud — along with third-party applications and APIs. This enables connected workflows and a unified customer experience across every touchpoint.
Implementation timelines vary based on your business complexity and automation goals. Cloud Odyssey typically starts with a focused pilot to demonstrate measurable impact within weeks before scaling to a full implementation.
We follow Salesforce’s enterprise-grade security and compliance standards throughout every project. Our implementation includes role-based access control, encrypted data flow, and adherence to your organization’s internal governance policies.
Yes. Our engagement goes beyond deployment. We offer end-to-end support from AI model optimization and performance monitoring to team training and enablement ensuring your business fully leverages Agentforce capabilities
Absolutely. Many of our clients begin with a single use case — such as service automation or lead response — to validate value and performance. This approach helps you achieve quick ROI while laying the foundation for a scalable Agentforce strategy.