A pure play Salesforce and MuleSoft partner since 2021, Cloud Odyssey brings together the enthusiasm and innovation of a young company with the extensive experience and expertise of its people. With a global track record of over 100 successful projects, a consistent 5/5 customer satisfaction rating, and deep domain expertise across key industries, we’re quickly establishing ourselves as the go-to partner for Salesforce and MuleSoft in Asia, Europe and North America.
We are looking for a talented Salesforce Sr. Technical Lead to design world-class Salesforce applications for our evolving CRM requirements. As a Salesforce developer, you will be responsible for developing customized solutions within the Salesforce platform. You will also analyze project objectives, create customer workflows, and troubleshoot errors.
Experience : 6 – 10+ Years
Key Skills
* Sales Cloud, Service Cloud, Omni-Channel, Experience Cloud, process automation
Role Summary
Lead design, configuration, and deployment of Sales Cloud and Service Cloud solutions for scalable CRM processes, automation, and analytics.
Key Responsibilities
* Conduct solution design workshops for Sales & Service transformation
* Design scalable Salesforce implementations
* Configure and optimize CRM functions: lead, opportunity, case, knowledge base
* Design Omni-Channel routing, Service Console, Experience Cloud portals
* Deploy Einstein AI capabilities for predictive sales and case routing
* Integrate Salesforce with marketing automation tools (Marketing Cloud, Pardot)
* Manage change management, data migration, and adoption initiatives
* Mentor consultants and developers on process automation and CRM governance
Technical Skills
* Sales Cloud, Service Cloud, Experience Cloud
* Omni-Channel, CTI, Service Console, Flows
* Apex, SOQL, API integrations, Data Loader
* Einstein Bots, AI-driven case classification
Certifications (Optional)
* Salesforce Sales Cloud Consultant
* Salesforce Service Cloud Consultant
* Salesforce Application Architect
Soft Skills
* Business process understanding
* Leadership and mentoring
* Problem-solving and stakeholder engagement
